Refund and Returns Policy

Refund and Returns Policy


Effective Date: 01 March 2024

At AiaStore, we strive to provide a seamless and satisfactory experience for our users. To ensure transparency and fairness, we have established the following strict refund policy:


1. Refund Requests:
   - Refund requests will only be considered under specific circumstances, including but not limited to:
      - Non-delivery of the digital product.
      - Product significantly not as described.
      - Technical issues preventing product access or functionality.


2. Refund Eligibility:
   - To be eligible for a refund, users must submit their refund request within 24 Hours from the date of purchase.


3. Refund Verification Process:
   - Refund requests undergo a thorough verification process that may take up to 7 business days or less than that.
   - During this period, AiaStore will review the details provided by the user, assess the product, and verify the legitimacy of the refund claim.


4. Product Verification:
   - AiaStore may require additional information or evidence, such as screenshots or detailed explanations, to verify the claim.
   - Users must cooperate fully during the verification process to expedite the resolution.


5. Refund Approval:
   - Once the refund request is verified and approved, the refund will be processed immediately.


6. Refund Processing Time:
   - The time it takes for the refunded amount to appear in the user's account may vary depending on the payment method and financial institution.


7. Denied Refund:
   - If the refund request is not approved during the verification process, the user will be notified of the decision, along with a detailed explanation.


8. Exceptional Circumstances:
   - In exceptional circumstances, AiaStore reserves the right to grant a refund outside the stipulated time frame if the situation warrants special consideration.


9. Refund Method:
   - Refunds will be processed using the same payment method used for the original purchase.


10. Changes to Refund Policy:

    - AiaStore retains the right to modify the refund policy at any time. Users will be informed of any significant changes.


By making a purchase on AiaStore.shop, you acknowledge and agree to adhere to this refund policy. We appreciate your understanding and cooperation in ensuring a fair and transparent process. If you have any questions or concerns, please contact our customer support team at help@aiastore.shop.

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